Frequently asked questions
ASAP! If you sell cryptocurrency, we will initiate a bank transfer to your bank as soon as we receive your cryptocurrency. The money usually arrives within hours, but always within 2 business days.
In order to complete identity verification, have your passport or driver’s license ready as well as a device with your camera. Then begin your verification, take an image of your passport or driver’s license and take a live selfie of your face. Once done, you will have to wait for the system to verify your identity. This usually takes 5-10 minutes. If you have to verify your address, we need a document that is no older than 3 months old. This can be a bank statement, rent agreement, water bill, utility bill, etc. If you experience problems or have any questions about the process, please message us in our livechat. Identity verification is required in order to comply with money laundering regulations.
The prices that you see on the buy and sell page are the current prices which you would get if we received your payment/cryptocurrency right now. As soon as we receive your payment/cryptocurrency, the price gets locked in. When buying, the price is instantly locked in with Credit Card, Apple Pay and Google Pay. With bank transfer, the price is locked in as soon as we receive your bank transfer. When selling, the price is locked in after your transaction has 1 confirmation on the blockchain. That usually never takes more than 30 minutes.
Check out our instructions here on how to easily and safely store your coins and find your cryptocurrency “address”! We recommend that you create your own wallet. With a cryptocurrency wallet that you create yourself, you will keep what is called your “private key”. With a private key, you can restore your wallet at any time – this means that even if your computer crashes, you can easily access your coins.
Cryptocurrency is taxed differently based on the jurisdiction you reside in. Please check with your local tax authorities to figure out which tax implications you are subject to.
We make it easy and transparent for you to report and do bookkeeping on all of your purchases and sales of cryptocurrency. At the end of the year, we’ll send you a summary of all of your trades.
We’re ready to answer your questions in the livechat. In addition, we can be contacted by email at contact@bitinvestor.net, where we will also help you as soon as possible!